These General Terms and Conditions (hereinafter "GTC") apply to AlpinBike Adventures. They regulate the relationship between the company concerned (hereinafter "Organiser") and each natural person (hereinafter "Participant") who uses the services of the Organiser.
Registration is possible at any time and can be done in writing, electronically, by phone or in person directly with the Organiser or a salesperson recognised by the Organiser. The availability of places cannot be guaranteed, so early registration is recommended. By registering for a booked activity or tour, a binding contract is concluded between the Participant and the Organiser. By registering, the Participant also accepts these GTC as an essential part of the contract between themselves and the Organiser. The Participant is responsible for providing the Organiser with the correct personal data and for checking all details provided on the booking form/invoice. Any irregularities must be reported to the Organiser immediately. Any consequential costs arising from failure to report such irregularities shall be borne by the Participant.
The subject of the contract is the activity or tour as announced by the Organiser. The Organiser undertakes to provide the activity or tour booked by the Participant and as described by the Organiser. The Participant undertakes to pay the contractually agreed price to the Organiser. Additional services may be provided in agreement with the Organiser. Any additional costs incurred as a result shall be borne by the Participant
All prices are per person and gross in Swiss Francs (CHF) including VAT. Prices are expressly subject to change. Prices quoted in foreign currencies are for information purposes only and are not binding. The prices do not include return transport between the guests place of residence and the agreed starting point of the activity and no services of a personal nature (e.g. telephone calls, drinks, tips, meals and the like) unless expressly stated.
The total amount as specified in the booking confirmation/invoice is due on conclusion of the contract and must be paid before the start of the activity or tour. If payment is not made on time, the Organiser reserves the right to withhold its services or to withdraw from the contract.
Group reservations must be confirmed with the Organiser at least 14 days before the start of the activity. Any changes or cancellations of the booked activity or tour can be reported to the Organiser in writing or verbally up to 48 hours before the start of the activity or tour with a corresponding refund of costs and without additional cost. All documents already received (confirmations, tickets, vouchers, etc.) must be submitted. The decisive time point is time of receipt of the notification by the Organiser or one of its recognised sales agents.
The Participant is responsible for taking out cancellation insurance, which is recommended. In the event of cancellation of the contract by the participant, cancellation insurance generally covers the costs.
Should weather, official regulations, force majeure, closure of roads or paths, or safety reasons make the guided tour not possible, the Organiser reserves the right to cancel the lesson. Cancellations will be communicated to the Participants immediately. In case of cancellation due to the events described above, the Organiser will endeavour to offer an alternative itinerary for the tour, a different program or a right to a refund.
Each guided tour has a minimum number of participants. If this minimum number of participants is not reached, the Organiser can cancel the tour. In this case, 100% of the tour costs will be refunded to the Participant.
In the event of late arrival or early departure by the Participant, no refund shall be issued. Additional costs incurred due to late arrival, early departure or postponement of the activity shall be borne by the Participant. If the Participant postpones the activity less than 48 hours before the start, he shall be charged an additional cost per person booked.
For each guided tour, there is a minimum number of participants. If the minimum number of participants is not reached, the Organiser reserves the right to combine groups or to withdraw from the contract at short notice or to cancel the tour. In this case the Organiser will try to find suitable substitutes. If it is not possible to fulfil the contract at another time or if the Participant cannot accept the substitute service offered, payments already made will be refunded
The activity/tour can be cancelled at short notice by the Organiser if Participants give cause to believe, through their behaviour or omissions before or during the activity/tour, that the fulfilment of the contract is endangered or made impossible or if the activity has to be cancelled or changed due to illness or lack of fitness of the Participant. The Participant is not entitled to a refund.
If there is a significant change to a major point of the contract before the start of the activity or tour, or if a change to the programme leads to a price increase of more than 10%, the Participant can withdraw from the contract. Payments already made in accordance with the booking confirmation or invoice will be refunded to the Participant.
Good health is required for all the Organiser's activities and tours. The Participant is obliged to inform the Organiser about any health problems. In particular the following health conditions exclude participation in the activity or tour: eye surgery, high blood pressure, balance problems, heart problems, epilepsy, increased risk in the cardiovascular system, neurological problems, whiplash and pregnancy. Under no circumstances may the Participant be under the influence of drugs, alcohol or psychotropic drugs or similar. If the activity has to be terminated early due to lack of fitness of the Participant, all claims for reimbursement will be forfeited.
For e-bike tours, there are conditions of participation that must be met. These include minimum age, general fitness, cycling ability in order to ensure safety during tours. These conditions can be found in the product descriptions and are binding. In case of non-compliance with the conditions of participation or instructions, the organiser can exclude the participant from the activity. In this case, there is no entitlement to a refund of the booked activity or any additional services booked.
The Participant shall meet the conditions of participation and strictly follow the Organiser's instructions. In the event of non-compliance with the conditions of participation or failure to follow the instructions, the organiser may exclude the participant from the activity or the event. In the event of exclusion before the start of the activity or tour, the cancellation provisions in accordance with Clause 6 shall apply; after the start of the activity or tour no refund will be made.
Participants under 18 years of age need the consent of their legal guardian to participate in the activity/tour. A minimum age is required for certain tours.
ALPINBIKE ADVENTURES and its subsidiaries require the signing of a waiver as a condition of participation for certain activities. This document is intended to be a legally binding agreement that in the event of certain events, including loss, injury, damage or death, the participant will not hold AlpinBike Adventures and its subsidiaries, their employees, guides, respective management, shareholders, partners, bodies or descendants liable. The document may also require the specification of certain medical conditions to determine the suitability of participation for the activities.
The Participant is not insured by the Organiser. Each participant is independently responsible for taking out all necessary insurances (especially health, accident, liability and cancellation insurance and insurance for sports accidents).
In the event that the client has grievances or incurs damages, they are required to report these issues promptly in writing to the activity leader or service provider for acknowledgment. It should be noted that while the activity leader or service provider will confirm receipt of the complaint, this does not equate to an admission of liability.
The activity leader or service provider will strive to address and rectify the issue to the best of their ability within the constraints of the event and available resources. If the remedial actions taken are deemed unsatisfactory or insufficient, or if the client intends to pursue damage claims, they must formally submit their claims in writing to the booking office, directed to the attention of the organizer, within four weeks following the contractual end date of the activity/tour.
The formal complaint must include the acknowledgment received from the activity leader or service provider, along with any supporting evidence. Failure to report grievances during the activity or to submit the claim to the booking office within the stipulated timeframe will result in the forfeiture of all claims.
Claims for damages are excluded unless resulting from intent or gross negligence. The Organiser is entitled to call in auxiliary persons and/or third parties for the provision of services. If the Organiser justifiably assigns the execution of the activity or tour to a third party, the Organiser shall, to the extent permitted by law, not be liable for the latter'sactions or omissions.
In particular, the Organiser shall not be liable for damages caused by actions or omissions by the activity or tour leader that are not related to the provision of contractually agreed services or that are due to the actions of third parties, other participants, the Participant, force majeure such as natural events, official orders etc. or late return. If a participant does not follow the instructions of the Organiser, activity or guides etc., the Organiser shall
not be liable.
The separate privacy policy on the Organiser's website shall apply.
The contractual relationship is subject to Swiss law exclusively. The parties agree that the exclusive place of jurisdiction shall be the organiser's registered office.
Should one of these provisions be invalid, this shall not result in the invalidity of the entire GTC, unless it is to be assumed that, without the invalid part, the GTC would not have been concluded.
The Organiser reserves the right to change these GTC at any time. The GTC valid at the time of conclusion of the contract shall apply.
AlpinBike Adventures
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